In your role as a Technical Support (L1), you make the impact we have on our customers measurable. You work for leading brands within the Valtech Content & XP practice and feel at home in a challenging, international environment in which you collaborate with other experts and support them.
What you do
An experienced L1 Technical support professional with an industry experience of 3+ years in voice as well as non voice web support having exposure on public sites. Experienced in reporting and good with ITIL process.
What we ask for
You will be responsible for resolving the support tickets by analyzing the functional issues, and will be part of 24*7 support team. Communicate to different stake holders on the progress as well as SLA owner. Work on voice as well as non-voice support.
Should be willing to work in shifts which also includes holiday/weekends. Based upon the shift roaster, weekly off is provided as per company policy.
What we offer
You’ll be a member of the international Valtech Content & XP hub. Here, you and other experts form part of a growing team that works together closely to create a shared impact for some wonderful brands. We are proud of what we do and frequently you will be pushing the limits of innovation and creativity. We’ll also support your development through our internal Academy. So if you’re looking to work for major brands on challenging projects in a culture that prizes freedom and responsibility, get in touch.